These Terms and Conditions govern your access to and use of the TML Remit Mobile App provided by TML Remittance Center Sdn. Bhd.
These Terms and Conditions govern the access to and use of the TML Remit Mobile App ("App"), which is provided by TML Remittance Center Sdn. Bhd. ("TML").
By registering an account, accessing or using the App, you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions.
If you do not agree to these Terms and Conditions, you must discontinue the use of the App immediately.
For the purpose of these Terms and Conditions:
To use the App, you must:
TML reserves the right to reject or refuse any registration application at its sole discretion.
Customers are responsible for ensuring that all registration information provided is accurate and complete.
Upon registration, customers must:
TML may request additional documents or information at any time for verification purposes.
All customers must complete the Know Your Customer (KYC) identity verification process before accessing certain services.
Identity verification may be conducted through physical verification at the nearest TML branch with the required original identification documents, or through digital electronic Know Your Customer (e-KYC) solutions embedded within the App, subject to Bank Negara Malaysia's regulatory limits and TML's internal risk assessments.
For new customers, where in-App e-KYC is unavailable or where otherwise required by TML, identity verification must be completed by visiting the nearest TML branch with the required original identification documents.
For existing customers who register through the TML Remit Mobile App, customers may be required to contact or visit the nearest TML branch to complete the KYC approval process before any transaction can be performed.
TML reserves the right to:
Approval of KYC is subject to TML internal policies, regulatory requirements and applicable laws. Completion of the KYC submission through the Mobile App does not constitute approval until the verification process has been completed and approved by TML.
The App shall only be used for lawful purposes.
Customers shall not:
TML reserves the right to suspend or terminate access where misuse is detected.
Customers are solely responsible for maintaining the confidentiality of their:
Customers must notify TML immediately if they suspect unauthorized access or fraudulent activity. Until such notification is received, TML may treat all transactions made through the customer's account as authorized.
Customers are responsible for ensuring that all transaction details are accurate before confirming a transfer, including:
TML shall not be responsible for losses arising from incorrect or incomplete information provided by the customer.
Exchange rates displayed in the App are subject to change without prior notice.
The applicable exchange rate shall be the rate confirmed by TML at the time the transaction is processed.
Applicable service charges and fees will be displayed before the customer confirms the transaction.
Payment may be made using the payment methods made available by TML from time to time. TML reserves the right to add, remove or modify any payment method without prior notice.
TML reserves the right to refuse, delay, suspend or cancel any transaction where:
Cancellation and refund requests are subject to TML review, verification and approval.
Customers may be required to visit the nearest TML Remittance Center branch to:
Refund requests may be rejected where:
Applicable fees and service charges may not be refundable under any circumstances.
Certain services cannot be completed solely through the App.
Customers may be required to visit the nearest TML Remittance Center branch for purposes including, but not limited to:
Customers experiencing difficulties while using the App should contact TML Customer Service through the official communication channels. Where necessary, customers may be instructed to visit the nearest TML Remittance Center branch for further verification or assistance.
TML liability shall be limited to the value of the relevant money transfer transaction, subject to applicable laws.
TML shall not be liable for any direct, indirect, incidental, consequential or special loss or damage arising from:
Customers shall comply with all applicable laws and regulations relating to international money transfers.
TML reserves the right to monitor, investigate, suspend, reject or report transactions where required under applicable Anti-Money Laundering, Countering Financing of Terrorism, Countering Proliferation Financing, and Targeted Financial Sanctions (AML/CFT/CPF and TFS) laws, regulations and Bank Negara Malaysia requirements.
Customers acknowledge that TML may collect, use, process, store and disclose personal information for purposes including:
Personal data will be handled in accordance with TML's Privacy Policy and the Personal Data Protection Act 2010 (PDPA) of Malaysia.
Customers agree that notices, transaction confirmations, OTP, alerts and other communications may be delivered electronically through the App, SMS, email or other communication channels approved by TML. Such communications shall be deemed received once successfully transmitted.
TML reserves the right to amend these Terms and Conditions at any time.
The latest version will be made available through the App and shall take effect from the date specified by TML. Continued use of the App constitutes acceptance of the revised Terms and Conditions.
These Terms and Conditions shall be governed by and construed in accordance with the laws of Malaysia.
Any dispute arising from the use of the App shall be subject to the exclusive jurisdiction of the courts of Malaysia.
By registering, accessing or using the TML Remit Mobile App, customers acknowledge that they have read, understood and agreed to these Terms and Conditions.
Customers further acknowledge that TML may require them to visit a TML Remittance Center branch for identity verification, customer information updates, beneficiary verification, refund processing, transaction investigation or any other matter requiring physical verification or supporting documentation.